Privacy Policy

This policy explains how ΚΟΤΟΠΟΥΛΑ ΣΤΕΦΑΝΟΥ Ε.Ε. (Stefanou Poultry), Greek tax number 802889119, General Commercial Registry (GEMI) number 184690548000, uses personal data when you visit kotopoulakaterini.gr or contact us. The company is the data controller, with its registered address shown in the contact details at the beginning of this page. The contact person is Savvas Karypidis (Καρυπίδης Σάββας). For questions or requests about your data, use the email or telephone number shown above.

1. What we process and why

• Website operation and security: the server may record connection details such as your IP address, date and time, requested page, browser type and errors. These support delivery of the website, troubleshooting and protection against misuse. Our legal basis is our legitimate interest in operating a secure website, with due regard for your rights.
• Enquiries: when you call or email us, we process the details you provide, such as your name, telephone number, email, business and message. For quotations or orders you request, the basis is taking steps at your request before a contract or performing a contract. For general enquiries and communication with business representatives, it is our legitimate interest in responding and managing business relationships.
• Orders placed outside the website: where a transaction is agreed by telephone or another channel, delivery, billing and transaction details may be needed. They are used to perform the agreement and meet applicable tax and accounting obligations.
• Cookie choices: we store your selected categories, the consent-policy version and the time of your choice. This is necessary to remember and apply your preferences. Optional external content is enabled on the basis of your consent.

The website presents products and contact information. It has no online checkout or payment facility. Sending an email does not subscribe you to a newsletter. Please do not include health information or other sensitive information that is unnecessary for your enquiry.

2. Google Maps and external links

Embedded Google Maps remain inactive until you allow the “External content” category or choose to allow Google Maps. Once loaded, Google receives technical information, including your IP address and browser information, and may use cookies. Google’s processing is described in its privacy policy.

Ordinary links for directions, social networks or other websites take you to third-party services only when followed. Their policies then apply. An email link opens your email application; information is sent when you send the message.

3. Analytics, advertising and comments

As of this policy’s update date, Google Analytics, Google Ads and Meta Pixel are not configured. Their categories appearing in cookie preferences does not mean those services are running. Before adding them, this policy must be updated and the relevant consent obtained before loading them.

Where commenting remains available, submitting a comment includes the form details, IP address and browser information for moderation and protection against misuse. The name and approved comment are public; the email address is not. Gravatar may be used to display a profile image using a hashed email identifier and receives technical data when the image loads. See Automattic’s privacy policy. Managing and protecting the discussion is based on our legitimate interests.

4. Who may receive data

Access may be given to authorised people within the business and, as necessary, hosting, technical-support and email providers. Our public contact address uses Google’s Gmail service. Transactions may require disclosure to delivery partners, accountants or competent authorities, depending on the service and legal obligation. We do not sell your contact information.

Third-party services, including Google and Automattic, may process data outside the European Economic Area. Their policies describe the relevant locations, transfer mechanisms and safeguards. You can ask us for further information about providers handling your data and the safeguards that apply. Consent to display a map is not a general waiver of your rights.

5. Retention

Messages are retained as needed to resolve the enquiry and, where relevant, document the business relationship or support legal claims. Accounting records and transaction details are retained for the periods required by applicable law. Technical logs are limited to the period needed for security and troubleshooting, according to the hosting configuration. Public comments are retained while the discussion remains relevant, unless deletion or anonymisation is appropriate.

The consent-choice cookie expires 180 days after your choice is saved, unless you delete it earlier. The local tab-synchronisation marker remains until overwritten or until you clear site data. See the Cookie Policy for details.

6. Your rights

Depending on the processing and applicable conditions, you may request access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing. We do not use the website to make solely automated decisions producing legal or similarly significant effects on you.

Send your request to the contact email above. We may ask for information reasonably needed to verify your identity. We normally respond within one month. If a lawful extension is needed because of complexity or the number of requests, we will explain this within the first month. Rights are not absolute, particularly where records must be retained by law.

You may lodge a complaint with the Hellenic Data Protection Authority or the competent supervisory authority where you live, work or where the alleged infringement occurred.

7. Providing information and policy changes

You do not need to give us your name or email to browse the business pages. However, without information needed for a specific enquiry or order, we may be unable to fulfil it. Refusing optional cookies does not prevent you from reading the website or contacting us by telephone.

We update this policy when services or processing change. The date at the beginning of the page indicates the latest update. Changes to this policy do not replace consent where consent is required.